Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

.

Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.

.

See yourself at Twilio

Join Twilio’s Professional Services’  team as our next Program Manager.

About the job

This position develops and delivers comprehensive technology solutions through consulting engagements of various durations and complexities across all of Twilio’s products and channels. These engagements help our customers bring their customer experience vision to life by guiding implementation best practices, providing solution design support and ensuring successful platform adoption using Twilio’s APIs and platforms.

Program Managers combine deep expertise with technical knowledge of customer business objectives and use cases, acting as an extension of the customer’s team. A Program Manager’s primary responsibilities include setting, managing, and meeting customer expectations with regard to scope, budget, and timeline in order to meet contractual obligations.  In addition, our Program Managers ensure our customers have an excellent experience, see value from our solutions, and generate revenue for Twilio.  They stay one step ahead of customers, anticipating what they need to think about next and proactively setting the customer team up for success by monitoring industry trends and best practices relevant to their implementations. This role requires both strategic thinking and practical application—advising on solution design, supporting implementation activities, and directly contributing to customer success through hands-on engagement in solution delivery.

Our Program Managers ensure customer engagements are strategically aligned to business outcomes by leading all aspects of the project lifecycle. Success in this role requires exceptional communication skills across in-person, virtual, and written formats to drive clarity, momentum, and results.  Program Managers provide industry best practices, identify optimization opportunities, and work directly with customers and internal teams to architect, configure, and deploy solutions that drive platform adoption and revenue growth. As the primary point of contact throughout a project or program’s entire lifecycle, Program Managers are expected to be able to communicate with individual contributors, members of the C-Suite, and everyone in between.

Responsibilities

In this role, you’ll:

• Set, manage, and meet customer expectations with regard to scope, budget, and timeline.
• Ensure our customers have an excellent experience, see value from our solutions, and generate revenue for Twilio through successful implementations and expanded platform usage.
• Serve as the primary point of contact for our customers throughout engagement delivery, providing guidance on solution architecture, system configuration, integration patterns, and deployment strategies.
• Oversee engagements that successfully lead customers through various stages of their Twilio implementation, including solution design, implementation, configuration, production monitoring, and ongoing adherence to Twilio’s best practices.
• Partner with other Twilio Professional Services team members to design, configure, and implement solutions. Contribute directly to technical discussions, and support solution delivery activities.
• Lead a team of technical resources who will architect solutions, configure systems, write custom code, and set up product integrations based on customer requirements and the agreed upon scope of work.
• Proactively analyze customer usage  patterns, technical health, and implementation approaches to identify optimization opportunities. Recommend solutions or additional services that can drive greater value and platform adoption.
• Send status reports, action logs, and other necessary project artifacts as outlined in the customer contract. Clearly communicate progress, risks and solutions to stakeholders.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 5+ years of project/program management experience implementing or delivering software solutions, with a preference towards SaaS based solutions.
• Excellent written and verbal communication, persuasion, and presentation skills.
• Ability to handle multiple competing priorities in a fast-paced environment either independently or as part of a team.
• Ability to take the initiative to drive projects forward even under ambiguous circumstances.
• Ability to effectively communicate across all levels of the organization from engineers to executives, and to establish yourself as a trusted advisor to leadership.
• Proven ability to troubleshoot and resolve technical issues involving software configuration, data mapping and API integrations and system deployments. Strong problem-solving skills with both strategic and tactical application.
• Demonstrated proven ability to serve as a subject matter expert and trusted advisor to customers in a software implementation or technical consulting environment.
• Experience in identifying technical blockers and dependency problems in advance of customer impact and working collaboratively to implement solutions.
• Ability to work non-standard, and holiday hours and other travel as needed to support Twilio and our customers business needs (typically not more than 10% annually).

Desired:

• Experience implementing, configuring, or managing one or more Twilio-related technologies such as email, voice, messaging, video, Customer Data Platform, and/or 2FA.
• Experience creating delivery frameworks, implementation methodologies, and reusable solution patterns to accelerate customer success and ensure consistency across engagements
• Experience with AGILE, SCRUM, Six Sigma, KANBAN, or KAIZEN.
• A certification from the Project Management Institute (PMI) or Scrum.org.
• Experience working with, implementing, or supporting a major CRM or SaaS platform.
• Strong understanding of APIs and common web service integration pattern.
• Experience with integration platforms or middleware (Mulesoft, Workato, Tray.io).
• Experience participating in sales and proposal presentations, demonstrating solutions, and qualifying opportunities for professional services engagement.
• Demonstrated experience in solution design, system configuration, and implementation support. Ability to provide hands-on guidance on technical architecture, integration patterns, and deployment strategies.
• Deep knowledge of industry best practices, regulatory requirements, and use case patterns for communication channels (email, SMS, voice, video, etc.).

Location

This role will be remote and located in Colombia.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

.

Stay alert to recruitment fraud

We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.

.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Project Manager Job Description

Helium SEO is hiring a Project Manager to work as a contractor around 20-30 hours a week.

The main function of the Project Manager role is to ensure deliverables are completed within a specified timeframe. In this role, you will coordinate people and processes to ensure that client work is delivered on time and yields the desired results.

You will be the go-to person for everything involving the project’s organization and timeline.

Helium SEO is located in Cincinnati, OH. We are looking to hire a project manager to work remotely from Argentina.

Expectations

As a contractor project manager, you play a crucial role in our organization’s success. Your primary responsibilities include:

1. Timeline Management: Efficiently oversees project schedules, ensuring milestones are met and deliverables are completed on time. Our Project Management system is ClickUp.
2. Internal Communication: Facilitate clear and effective communication among team members to maintain project momentum and address any challenges promptly.
3. Client Success Reporting: Create and share progress reports regularly, highlighting project achievements and successes to keep clients informed and satisfied.
4. Issue Resolution: Proactively identify and tactfully address any project-related issues, maintaining professionalism and a solutions-oriented approach at all times.
5. Quality Assurance: Ensure all project outcomes meet or exceed our high standards, contributing to our reputation for excellence.

Your ability to manage these aspects effectively will be crucial in fostering a productive work environment and driving project success. We value your expertise and count on you to uphold our commitment to world-class service in every interaction and deliverable.

Required Skills

• 2+ years of project management experience
• Familiar with project management software platforms (ClickUp, Asana, Monday, Trello, etc.), methodologies, and best practices
• Strong time management and organizational skills with the ability to multitask, manage project timelines, and meet deadlines
• Excellent written and verbal communication skills
  • Requirements: Fluent English (reading, writing, speaking)
• Ability to perform well with or without detailed directions
• Flexible and adapts to ever-changing strategies and deadlines
• Displays critical thinking and problem-solving skills with the ability to create solutions
• Thrives in a fast-paced and dynamic environment
• Extremely self-aware and continually strives to improve

Preferred Background

• Experience in planning and executing SEO, social media, content, and local search marketing campaigns is a plus
• Experience in creating and managing multiple project timelines
• Proven ability to work collaboratively within a team, demonstrating strong communication skills
• Proficient with Google Analytics, AdWords, HubSpot, and other industry digital marketing tools
• Able to work 20-30 hours per week. You can set your own schedule as a contractor.

About You

You understand that no one is perfect, that we all have weak spots, and you want to master the skill of self-improvement regardless of your experience.

You are driven to do amazing work and complete every task to the best of your ability.

You constantly push yourself to get more done in less time by attacking your work with intensity.

You ask for help when you need it, own up to your mistakes, and put the needs of your colleagues above your own ego.

ABOUT THIS POSITION

We are looking for a detail-obsessed Product Operations Specialist to help keep our course launch process running smoothly, our existing courses in compliance, and our catalog well maintained. You’ll be the person triaging bugs, chasing them down to resolution, and making sure the right team knows about any follow ups, recurring issues, and emerging trends. If you enjoy operational puzzles, improving workflows, and collaborating across teams to keep things running smoothly, this is the role for you.

Our ideal candidate is a methodical troubleshooter who loves clear processes, is comfortable when ownership of a problem isn’t obvious yet, and takes pride in getting the details exactly right. Reporting to the Sr Manager, Automation, you’ll partner closely with Customer Experience, Learning Experience, Regulatory, and Product to keep our products and courses healthy.

WHAT YOU’LL DO

• Resolve day-to-day operational issues and regulatory requests across our product portfolio, applying established processes and using judgment to determine the right course of action, escalating when needed
• Intake and triage incoming bugs and requests from stakeholders, scoping them clearly for Product/Engineering, getting clarity on priority and estimated resolution time, and following up with the relevant stakeholders to keep them in the loop
• Build expertise in our products and processes so cross-functional partners know they can rely on you for day-to-day operational questions
• Support the launch of new courses and products, including proprietary LMS configuration tasks configuration tasks and related requests
• Partner with the Regulatory team on course requirements and updates, making the updates you can directly and routing anything that needs Development or Product Management support
• Keep the existing course catalog healthy through ongoing content and configuration maintenance, making sure updates land accurately across every affected course
• Monitor product and course metrics, investigating unexpected trends, summarizing findings, and partnering with stakeholders to determine next steps
• Spot repetitive tasks in your own workflows and automate them using AI tools like Claude Code or Codex, building on existing team repos and tools already in production

WHAT YOU’LL NEED

• 2+ years experience in product operations, program/project coordination, support, or a similar analytical role
• Exceptional attention to detail and strong follow-through; you chase problems to resolution rather than handing them off
• Ability to communicate clearly and build productive cross-functional working relationships, including comfort navigating gray areas where ownership isn’t yet defined
• Curiosity and an investigative mindset; you naturally ask “why,” enjoy untangling operational problems, and persist until you find the underlying issue
• Ability to work through ambiguity independently, prioritize competing requests effectively, and know when to bring something to your manager
• Systems-minded — you enjoy learning new systems, can trace how information flows between tools, and are comfortable troubleshooting technical issues even if you aren’t writing code.
• A builder’s instinct; you’ve used AI to automate parts of your own work, and you’d rather build a fix than wait for one
• Reside in one of the following locations: California, Colorado, Illinois, Massachusetts, Mississippi, Nebraska, New Jersey, New York, North Carolina, Texas, Utah, and Washington.

BONUS POINTS

• Experience in Edtech or another regulated industry
• Experience with reporting on JIRA issues
• Experience with content management or learning management systems
• Background in an education-related field

ABOUT ACEABLE

Aceable is a mobile education platform designed to create affordable, engaging, and convenient online courses available across mobile devices. Built by former teachers, NASA engineers, and those passionate about education, our team is obsessed with helping people reach their life goals and milestones through online certification.

After launching our first mobile app to provide accredited driver’s ed courses, Aceable expanded into real estate education, healthcare education, and most recently mortgage and home insurance. Aceable serves hundreds of thousands of students per month, but we need your help to tackle our vision of serving millions of students per month!

Aceable has been awarded one of the Best Places to Work for multiple years running by numerous entities, such as the Austin Business Journal, Built In, USA Today, and EqualOcean. We actively work to foster a creative, collaborative, and diverse culture whose overall mission is to impact as many student lives as possible.

ABOUT THE PRODUCT & EXPERIENCE TEAM

The Product and Design team operates with low ego and high ownership. We’re obsessed with understanding our users and the regulatory environments they navigate. This team is at the center of how Aceable delivers education, leveraging AI and modern product practices to raise the bar on student experience and operational efficiency.

ACEABLE PERKS

• Join one of Austin’s Best Places to Work in 2024 & 2025
• Competitive total rewards (base salary + bonus/stock options, if applicable)
• 401k match
• Robust medical, dental, and vision benefits
• Generous paid time off programs + 19 paid holidays per year
• Flexible work schedule
• Wellness programs
• Our own space on the top floor of a downtown Austin building with free parking
• Weekly lunch, a fully stocked fridge, and plentiful snacks
• Company events and activities (holiday events, happy hours, volunteering)
• #PursueGrowth Reimbursement ($600 per year for full-time employees)
• Free Roadside Assistance subscription
• Passionate teammates excited to help you succeed and learn
• NOTE: Our team is currently working in a hybrid work environment with flexibility to work in office or remote based on role/department and location*

At Aceable we celebrate and support all differences. Aceable is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital, disability, and veteran status. Even if you don’t think you meet every qualification listed, we’d love to review your application!

*Remote Hires I Aceable is only able to hire employees in the following locations: California, Colorado, Illinois, Massachusetts, Mississippi, Nebraska, New Jersey, New York (excluding Boroughs), North Carolina, Pennsylvania, Texas, Utah, and Washington.

Compensation: $66,000 - $88,000

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

.

Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.

.

See yourself at Twilio

Join Twilio’s Professional Services’  team as our next Program Manager.

About the job

This position develops and delivers comprehensive technology solutions through consulting engagements of various durations and complexities across all of Twilio’s products and channels. These engagements help our customers bring their customer experience vision to life by guiding implementation best practices, providing solution design support and ensuring successful platform adoption using Twilio’s APIs and platforms.

Program Managers combine deep expertise with technical knowledge of customer business objectives and use cases, acting as an extension of the customer’s team. A Program Manager’s primary responsibilities include setting, managing, and meeting customer expectations with regard to scope, budget, and timeline in order to meet contractual obligations.  In addition, our Program Managers ensure our customers have an excellent experience, see value from our solutions, and generate revenue for Twilio.  They stay one step ahead of customers, anticipating what they need to think about next and proactively setting the customer team up for success by monitoring industry trends and best practices relevant to their implementations. This role requires both strategic thinking and practical application—advising on solution design, supporting implementation activities, and directly contributing to customer success through hands-on engagement in solution delivery.

Our Program Managers ensure customer engagements are strategically aligned to business outcomes by leading all aspects of the project lifecycle. Success in this role requires exceptional communication skills across in-person, virtual, and written formats to drive clarity, momentum, and results.  Program Managers provide industry best practices, identify optimization opportunities, and work directly with customers and internal teams to architect, configure, and deploy solutions that drive platform adoption and revenue growth. As the primary point of contact throughout a project or program’s entire lifecycle, Program Managers are expected to be able to communicate with individual contributors, members of the C-Suite, and everyone in between.

Responsibilities

In this role, you’ll:

• Set, manage, and meet customer expectations with regard to scope, budget, and timeline.
• Ensure our customers have an excellent experience, see value from our solutions, and generate revenue for Twilio through successful implementations and expanded platform usage.
• Serve as the primary point of contact for our customers throughout engagement delivery, providing guidance on solution architecture, system configuration, integration patterns, and deployment strategies.
• Oversee engagements that successfully lead customers through various stages of their Twilio implementation, including solution design, implementation, configuration, production monitoring, and ongoing adherence to Twilio’s best practices.
• Partner with other Twilio Professional Services team members to design, configure, and implement solutions. Contribute directly to technical discussions, and support solution delivery activities.
• Lead a team of technical resources who will architect solutions, configure systems, write custom code, and set up product integrations based on customer requirements and the agreed upon scope of work.
• Proactively analyze customer usage  patterns, technical health, and implementation approaches to identify optimization opportunities. Recommend solutions or additional services that can drive greater value and platform adoption.
• Send status reports, action logs, and other necessary project artifacts as outlined in the customer contract. Clearly communicate progress, risks and solutions to stakeholders.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 5+ years of project/program management experience implementing or delivering software solutions, with a preference towards SaaS based solutions.
• Excellent written and verbal communication, persuasion, and presentation skills.
• Ability to handle multiple competing priorities in a fast-paced environment either independently or as part of a team.
• Ability to take the initiative to drive projects forward even under ambiguous circumstances.
• Ability to effectively communicate across all levels of the organization from engineers to executives, and to establish yourself as a trusted advisor to leadership.
• Proven ability to troubleshoot and resolve technical issues involving software configuration, data mapping and API integrations and system deployments. Strong problem-solving skills with both strategic and tactical application.
• Demonstrated proven ability to serve as a subject matter expert and trusted advisor to customers in a software implementation or technical consulting environment.
• Experience in identifying technical blockers and dependency problems in advance of customer impact and working collaboratively to implement solutions.
• Ability to work non-standard, and holiday hours and other travel as needed to support Twilio and our customers business needs (typically not more than 10% annually).

Desired:

• Experience implementing, configuring, or managing one or more Twilio-related technologies such as email, voice, messaging, video, Customer Data Platform, and/or 2FA.
• Experience creating delivery frameworks, implementation methodologies, and reusable solution patterns to accelerate customer success and ensure consistency across engagements
• Experience with AGILE, SCRUM, Six Sigma, KANBAN, or KAIZEN.
• A certification from the Project Management Institute (PMI) or Scrum.org.
• Experience working with, implementing, or supporting a major CRM or SaaS platform.
• Strong understanding of APIs and common web service integration pattern.
• Experience with integration platforms or middleware (Mulesoft, Workato, Tray.io).
• Experience participating in sales and proposal presentations, demonstrating solutions, and qualifying opportunities for professional services engagement.
• Demonstrated experience in solution design, system configuration, and implementation support. Ability to provide hands-on guidance on technical architecture, integration patterns, and deployment strategies.
• Deep knowledge of industry best practices, regulatory requirements, and use case patterns for communication channels (email, SMS, voice, video, etc.).

Location

This role will be remote and located in Colombia.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

.

Stay alert to recruitment fraud

We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.

.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

.

Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.

.

See yourself at Twilio

Join Twilio’s Professional Services’  team as our next Program Manager.

About the job

This position develops and delivers comprehensive technology solutions through consulting engagements of various durations and complexities across all of Twilio’s products and channels. These engagements help our customers bring their customer experience vision to life by guiding implementation best practices, providing solution design support and ensuring successful platform adoption using Twilio’s APIs and platforms.

Program Managers combine deep expertise with technical knowledge of customer business objectives and use cases, acting as an extension of the customer’s team. A Program Manager’s primary responsibilities include setting, managing, and meeting customer expectations with regard to scope, budget, and timeline in order to meet contractual obligations.  In addition, our Program Managers ensure our customers have an excellent experience, see value from our solutions, and generate revenue for Twilio.  They stay one step ahead of customers, anticipating what they need to think about next and proactively setting the customer team up for success by monitoring industry trends and best practices relevant to their implementations. This role requires both strategic thinking and practical application—advising on solution design, supporting implementation activities, and directly contributing to customer success through hands-on engagement in solution delivery.

Our Program Managers ensure customer engagements are strategically aligned to business outcomes by leading all aspects of the project lifecycle. Success in this role requires exceptional communication skills across in-person, virtual, and written formats to drive clarity, momentum, and results.  Program Managers provide industry best practices, identify optimization opportunities, and work directly with customers and internal teams to architect, configure, and deploy solutions that drive platform adoption and revenue growth. As the primary point of contact throughout a project or program’s entire lifecycle, Program Managers are expected to be able to communicate with individual contributors, members of the C-Suite, and everyone in between.

Responsibilities

In this role, you’ll:

• Set, manage, and meet customer expectations with regard to scope, budget, and timeline.
• Ensure our customers have an excellent experience, see value from our solutions, and generate revenue for Twilio through successful implementations and expanded platform usage.
• Serve as the primary point of contact for our customers throughout engagement delivery, providing guidance on solution architecture, system configuration, integration patterns, and deployment strategies.
• Oversee engagements that successfully lead customers through various stages of their Twilio implementation, including solution design, implementation, configuration, production monitoring, and ongoing adherence to Twilio’s best practices.
• Partner with other Twilio Professional Services team members to design, configure, and implement solutions. Contribute directly to technical discussions, and support solution delivery activities.
• Lead a team of technical resources who will architect solutions, configure systems, write custom code, and set up product integrations based on customer requirements and the agreed upon scope of work.
• Proactively analyze customer usage  patterns, technical health, and implementation approaches to identify optimization opportunities. Recommend solutions or additional services that can drive greater value and platform adoption.
• Send status reports, action logs, and other necessary project artifacts as outlined in the customer contract. Clearly communicate progress, risks and solutions to stakeholders.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 5+ years of project/program management experience implementing or delivering software solutions, with a preference towards SaaS based solutions.
• Excellent written and verbal communication, persuasion, and presentation skills.
• Ability to handle multiple competing priorities in a fast-paced environment either independently or as part of a team.
• Ability to take the initiative to drive projects forward even under ambiguous circumstances.
• Ability to effectively communicate across all levels of the organization from engineers to executives, and to establish yourself as a trusted advisor to leadership.
• Proven ability to troubleshoot and resolve technical issues involving software configuration, data mapping and API integrations and system deployments. Strong problem-solving skills with both strategic and tactical application.
• Demonstrated proven ability to serve as a subject matter expert and trusted advisor to customers in a software implementation or technical consulting environment.
• Experience in identifying technical blockers and dependency problems in advance of customer impact and working collaboratively to implement solutions.
• Ability to work non-standard, and holiday hours and other travel as needed to support Twilio and our customers business needs (typically not more than 10% annually).

Desired:

• Experience implementing, configuring, or managing one or more Twilio-related technologies such as email, voice, messaging, video, Customer Data Platform, and/or 2FA.
• Experience creating delivery frameworks, implementation methodologies, and reusable solution patterns to accelerate customer success and ensure consistency across engagements
• Experience with AGILE, SCRUM, Six Sigma, KANBAN, or KAIZEN.
• A certification from the Project Management Institute (PMI) or Scrum.org.
• Experience working with, implementing, or supporting a major CRM or SaaS platform.
• Strong understanding of APIs and common web service integration pattern.
• Experience with integration platforms or middleware (Mulesoft, Workato, Tray.io).
• Experience participating in sales and proposal presentations, demonstrating solutions, and qualifying opportunities for professional services engagement.
• Demonstrated experience in solution design, system configuration, and implementation support. Ability to provide hands-on guidance on technical architecture, integration patterns, and deployment strategies.
• Deep knowledge of industry best practices, regulatory requirements, and use case patterns for communication channels (email, SMS, voice, video, etc.).

Location

This role will be remote and located in Colombia.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

.

Stay alert to recruitment fraud

We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.

.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Precision for Medicine is hiring a Project Manager, Central Laboratory Services to work remotely from Poland, Serbia, Romania, Hungary, Slovakia, or the UK.

Position Summary:

This role will lead new and existing CRO laboratory projects across a range of disciplines all with the focus on accelerating the development and adoption of novel therapeutics. This includes assay development and clinical testing, biorepository/sample management and logistics, and kitting for client studies spanning the globe. This is a key role which is client-facing, ensuring project plans are translated into action and results, requiring internal cross-functional leadership.

Leads and manages all aspects of designated protocols and is accountable for overall project performance and client satisfaction by meeting their needs and expectations throughout the lifecycle of assigned projects. Provides internal consulting on project management issues and identifies opportunities for process and efficiency improvement. Serves as the cross-functional lead for assigned projects and monitors operational delivery progress against contracted timelines and budget. Prepares and maintains process documents and mentors junior Project Managers.

Essential Information:

· Leads projects from conception through close-out, ensuring detailed planning and execution, risk management, communication and stakeholder management, scope and cost control

· Works on problems of moderate scope where analysis of situations and/or data requires a review of a variety of factors

· Navigates ambiguity and has a system and process solution mindset to support growth and continuous improvement

· Developing professional expertise, applies company policies and procedures to resolve a variety of issues

· Contacts are both internal to the company and external with client/vendor on routine matters

· Builds productive internal/external working relationships

· Normally receives general instructions on routine work, detailed instructions on new projects or assignments

· Exercises judgment within defined procedures and practices to determine appropriate action

Essential functions of the job include but are not limited to:

· Excellent listening and communication skills, has an uncanny ability to make internal colleagues and clients feel understood

· Create and manage project timelines, budgets and revenue goals, forecasting, resource plans, while comparing to contracted project scope(s), fully exploring new ideas that optimize quality and efficiency

· Maintain detailed daily coordination and supervision of scheduled activities, delegating responsibilities to carry out contracted work activities, as appropriate

· As the face of the company and key partner to clients and collaborators, effectively lead implementation of new and ongoing studies

· Coordinate the development and implementation of new projects

· Create, track, and report on project timelines

· Communicate with clients and collaborators with regards to data management, inventory control, shipping procedures, etc. for all assigned areas

· Respond in a timely manner to all events

· Coordinate data gathering

· Prepare and present project information at internal and external meetings; prepare reports and correspondences to clients, collaborators, and vendors

· Meet all revenue objectives assigned to projects, project expenses, and client billing. Evaluate contract/project budgets monthly and report unexpected variances to department director

· Create/track/report relevant metrics for business and project measurement

· Assist senior staff, as required

· Identify out of scope project work; escalate findings and action plans to appropriate parties

· Manage all tasks in an efficient and timely manner, ensuring client expectations are met and are delighted

· Review, update, and evolve all documentation associated with project(s) to approvable status

· Assess and mitigate technical, project, and business risks

· Ensure that work product complies with design and performance standards, regulatory environment and client expectations. Enforce standards applicable to each step in project execution

· Identify, resolve, and assist in resolution of operational issues

· Monitors assignments and adjusts priorities and work schedule to meet deadlines and provide high quality deliverables. Completes additional tasks needed in support of project, client and departmental objectives

· Complete other responsibilities, as assigned

Qualifications:

Minimum Required:

• Bachelor’s degree in a life science or related field (e.g. engineering)
• Must have experience working as a Project Manager for Central Laboratories either for a CRO, Pharmaceutical or Biotech company.
• Excellent listening and communication skills, has an uncanny ability to make internal colleagues and clients feel understood

Other Required:

• Excellent computer skills and experience with MS Office/MS 365 applications
• Excellent presentation, interpersonal, organizational, and multi-tasking skills; exceptional emotional intelligence
• Strong understanding of project management and data analysis
• Strong critical thinking, analytical, and problem-solving skills
• Exceptional research and reporting skills
• Exceptional use of judgement and discretion
• Able to read, write, and fluently speak and comprehend the English language
• Must be able to travel both domestically and internationally, including overnight stays (~10-25%)
• Extended work hours may be necessary in order to meet business demands

#LI-NC1 #LI-Remote

Any data provided as a part of this application will be stored in accordance with our Privacy Policy. For CA applicants, please also refer to our CA Privacy Notice.

Precision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Precision Medicine Group at myHR@precisionmedicinegrp.com.

Recruitment Fraud Warning: Please be aware that fraudulent individuals and websites may impersonate Precision Medicine Group or its affiliates and attempt to obtain personal, financial, or banking information through fake job postings or employment offers. Precision Medicine Group will never request payment, banking details, or other sensitive financial information as part of the recruitment process. If you believe you have been targeted by a recruitment scam, we encourage you to report the incident to your local law enforcement authorities, consumer protection agency, or relevant cybercrime reporting organization in your country. Please also notify us at myHR@precisionmedicinegrp.com so we can investigate and take appropriate action.

Precision for Medicine is hiring a Project Manager, Central Laboratory Services to work remotely from Poland, Serbia, Romania, Hungary, Slovakia, or the UK.

Position Summary:

This role will lead new and existing CRO laboratory projects across a range of disciplines all with the focus on accelerating the development and adoption of novel therapeutics. This includes assay development and clinical testing, biorepository/sample management and logistics, and kitting for client studies spanning the globe. This is a key role which is client-facing, ensuring project plans are translated into action and results, requiring internal cross-functional leadership.

Leads and manages all aspects of designated protocols and is accountable for overall project performance and client satisfaction by meeting their needs and expectations throughout the lifecycle of assigned projects. Provides internal consulting on project management issues and identifies opportunities for process and efficiency improvement. Serves as the cross-functional lead for assigned projects and monitors operational delivery progress against contracted timelines and budget. Prepares and maintains process documents and mentors junior Project Managers.

Essential Information:

· Leads projects from conception through close-out, ensuring detailed planning and execution, risk management, communication and stakeholder management, scope and cost control

· Works on problems of moderate scope where analysis of situations and/or data requires a review of a variety of factors

· Navigates ambiguity and has a system and process solution mindset to support growth and continuous improvement

· Developing professional expertise, applies company policies and procedures to resolve a variety of issues

· Contacts are both internal to the company and external with client/vendor on routine matters

· Builds productive internal/external working relationships

· Normally receives general instructions on routine work, detailed instructions on new projects or assignments

· Exercises judgment within defined procedures and practices to determine appropriate action

Essential functions of the job include but are not limited to:

· Excellent listening and communication skills, has an uncanny ability to make internal colleagues and clients feel understood

· Create and manage project timelines, budgets and revenue goals, forecasting, resource plans, while comparing to contracted project scope(s), fully exploring new ideas that optimize quality and efficiency

· Maintain detailed daily coordination and supervision of scheduled activities, delegating responsibilities to carry out contracted work activities, as appropriate

· As the face of the company and key partner to clients and collaborators, effectively lead implementation of new and ongoing studies

· Coordinate the development and implementation of new projects

· Create, track, and report on project timelines

· Communicate with clients and collaborators with regards to data management, inventory control, shipping procedures, etc. for all assigned areas

· Respond in a timely manner to all events

· Coordinate data gathering

· Prepare and present project information at internal and external meetings; prepare reports and correspondences to clients, collaborators, and vendors

· Meet all revenue objectives assigned to projects, project expenses, and client billing. Evaluate contract/project budgets monthly and report unexpected variances to department director

· Create/track/report relevant metrics for business and project measurement

· Assist senior staff, as required

· Identify out of scope project work; escalate findings and action plans to appropriate parties

· Manage all tasks in an efficient and timely manner, ensuring client expectations are met and are delighted

· Review, update, and evolve all documentation associated with project(s) to approvable status

· Assess and mitigate technical, project, and business risks

· Ensure that work product complies with design and performance standards, regulatory environment and client expectations. Enforce standards applicable to each step in project execution

· Identify, resolve, and assist in resolution of operational issues

· Monitors assignments and adjusts priorities and work schedule to meet deadlines and provide high quality deliverables. Completes additional tasks needed in support of project, client and departmental objectives

· Complete other responsibilities, as assigned

Qualifications:

Minimum Required:

• Bachelor’s degree in a life science or related field (e.g. engineering)
• Must have experience working as a Project Manager for Central Laboratories either for a CRO, Pharmaceutical or Biotech company.
• Excellent listening and communication skills, has an uncanny ability to make internal colleagues and clients feel understood

Other Required:

• Excellent computer skills and experience with MS Office/MS 365 applications
• Excellent presentation, interpersonal, organizational, and multi-tasking skills; exceptional emotional intelligence
• Strong understanding of project management and data analysis
• Strong critical thinking, analytical, and problem-solving skills
• Exceptional research and reporting skills
• Exceptional use of judgement and discretion
• Able to read, write, and fluently speak and comprehend the English language
• Must be able to travel both domestically and internationally, including overnight stays (~10-25%)
• Extended work hours may be necessary in order to meet business demands

#LI-NC1 #LI-Remote

Any data provided as a part of this application will be stored in accordance with our Privacy Policy. For CA applicants, please also refer to our CA Privacy Notice.

Precision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Precision Medicine Group at myHR@precisionmedicinegrp.com.

Recruitment Fraud Warning: Please be aware that fraudulent individuals and websites may impersonate Precision Medicine Group or its affiliates and attempt to obtain personal, financial, or banking information through fake job postings or employment offers. Precision Medicine Group will never request payment, banking details, or other sensitive financial information as part of the recruitment process. If you believe you have been targeted by a recruitment scam, we encourage you to report the incident to your local law enforcement authorities, consumer protection agency, or relevant cybercrime reporting organization in your country. Please also notify us at myHR@precisionmedicinegrp.com so we can investigate and take appropriate action.

Precision for Medicine is hiring a Project Manager, Central Laboratory Services to work remotely from Poland, Serbia, Romania, Hungary, Slovakia, or the UK.

Position Summary:

This role will lead new and existing CRO laboratory projects across a range of disciplines all with the focus on accelerating the development and adoption of novel therapeutics. This includes assay development and clinical testing, biorepository/sample management and logistics, and kitting for client studies spanning the globe. This is a key role which is client-facing, ensuring project plans are translated into action and results, requiring internal cross-functional leadership.

Leads and manages all aspects of designated protocols and is accountable for overall project performance and client satisfaction by meeting their needs and expectations throughout the lifecycle of assigned projects. Provides internal consulting on project management issues and identifies opportunities for process and efficiency improvement. Serves as the cross-functional lead for assigned projects and monitors operational delivery progress against contracted timelines and budget. Prepares and maintains process documents and mentors junior Project Managers.

Essential Information:

· Leads projects from conception through close-out, ensuring detailed planning and execution, risk management, communication and stakeholder management, scope and cost control

· Works on problems of moderate scope where analysis of situations and/or data requires a review of a variety of factors

· Navigates ambiguity and has a system and process solution mindset to support growth and continuous improvement

· Developing professional expertise, applies company policies and procedures to resolve a variety of issues

· Contacts are both internal to the company and external with client/vendor on routine matters

· Builds productive internal/external working relationships

· Normally receives general instructions on routine work, detailed instructions on new projects or assignments

· Exercises judgment within defined procedures and practices to determine appropriate action

Essential functions of the job include but are not limited to:

· Excellent listening and communication skills, has an uncanny ability to make internal colleagues and clients feel understood

· Create and manage project timelines, budgets and revenue goals, forecasting, resource plans, while comparing to contracted project scope(s), fully exploring new ideas that optimize quality and efficiency

· Maintain detailed daily coordination and supervision of scheduled activities, delegating responsibilities to carry out contracted work activities, as appropriate

· As the face of the company and key partner to clients and collaborators, effectively lead implementation of new and ongoing studies

· Coordinate the development and implementation of new projects

· Create, track, and report on project timelines

· Communicate with clients and collaborators with regards to data management, inventory control, shipping procedures, etc. for all assigned areas

· Respond in a timely manner to all events

· Coordinate data gathering

· Prepare and present project information at internal and external meetings; prepare reports and correspondences to clients, collaborators, and vendors

· Meet all revenue objectives assigned to projects, project expenses, and client billing. Evaluate contract/project budgets monthly and report unexpected variances to department director

· Create/track/report relevant metrics for business and project measurement

· Assist senior staff, as required

· Identify out of scope project work; escalate findings and action plans to appropriate parties

· Manage all tasks in an efficient and timely manner, ensuring client expectations are met and are delighted

· Review, update, and evolve all documentation associated with project(s) to approvable status

· Assess and mitigate technical, project, and business risks

· Ensure that work product complies with design and performance standards, regulatory environment and client expectations. Enforce standards applicable to each step in project execution

· Identify, resolve, and assist in resolution of operational issues

· Monitors assignments and adjusts priorities and work schedule to meet deadlines and provide high quality deliverables. Completes additional tasks needed in support of project, client and departmental objectives

· Complete other responsibilities, as assigned

Qualifications:

Minimum Required:

• Bachelor’s degree in a life science or related field (e.g. engineering)
• Must have experience working as a Project Manager for Central Laboratories either for a CRO, Pharmaceutical or Biotech company.
• Excellent listening and communication skills, has an uncanny ability to make internal colleagues and clients feel understood

Other Required:

• Excellent computer skills and experience with MS Office/MS 365 applications
• Excellent presentation, interpersonal, organizational, and multi-tasking skills; exceptional emotional intelligence
• Strong understanding of project management and data analysis
• Strong critical thinking, analytical, and problem-solving skills
• Exceptional research and reporting skills
• Exceptional use of judgement and discretion
• Able to read, write, and fluently speak and comprehend the English language
• Must be able to travel both domestically and internationally, including overnight stays (~10-25%)
• Extended work hours may be necessary in order to meet business demands

#LI-NC1 #LI-Remote

Any data provided as a part of this application will be stored in accordance with our Privacy Policy. For CA applicants, please also refer to our CA Privacy Notice.

Precision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Precision Medicine Group at myHR@precisionmedicinegrp.com.

Recruitment Fraud Warning: Please be aware that fraudulent individuals and websites may impersonate Precision Medicine Group or its affiliates and attempt to obtain personal, financial, or banking information through fake job postings or employment offers. Precision Medicine Group will never request payment, banking details, or other sensitive financial information as part of the recruitment process. If you believe you have been targeted by a recruitment scam, we encourage you to report the incident to your local law enforcement authorities, consumer protection agency, or relevant cybercrime reporting organization in your country. Please also notify us at myHR@precisionmedicinegrp.com so we can investigate and take appropriate action.

Precision for Medicine is hiring a Project Manager, Central Laboratory Services to work remotely from Poland, Serbia, Romania, Hungary, Slovakia, or the UK.

Position Summary:

This role will lead new and existing CRO laboratory projects across a range of disciplines all with the focus on accelerating the development and adoption of novel therapeutics. This includes assay development and clinical testing, biorepository/sample management and logistics, and kitting for client studies spanning the globe. This is a key role which is client-facing, ensuring project plans are translated into action and results, requiring internal cross-functional leadership.

Leads and manages all aspects of designated protocols and is accountable for overall project performance and client satisfaction by meeting their needs and expectations throughout the lifecycle of assigned projects. Provides internal consulting on project management issues and identifies opportunities for process and efficiency improvement. Serves as the cross-functional lead for assigned projects and monitors operational delivery progress against contracted timelines and budget. Prepares and maintains process documents and mentors junior Project Managers.

Essential Information:

· Leads projects from conception through close-out, ensuring detailed planning and execution, risk management, communication and stakeholder management, scope and cost control

· Works on problems of moderate scope where analysis of situations and/or data requires a review of a variety of factors

· Navigates ambiguity and has a system and process solution mindset to support growth and continuous improvement

· Developing professional expertise, applies company policies and procedures to resolve a variety of issues

· Contacts are both internal to the company and external with client/vendor on routine matters

· Builds productive internal/external working relationships

· Normally receives general instructions on routine work, detailed instructions on new projects or assignments

· Exercises judgment within defined procedures and practices to determine appropriate action

Essential functions of the job include but are not limited to:

· Excellent listening and communication skills, has an uncanny ability to make internal colleagues and clients feel understood

· Create and manage project timelines, budgets and revenue goals, forecasting, resource plans, while comparing to contracted project scope(s), fully exploring new ideas that optimize quality and efficiency

· Maintain detailed daily coordination and supervision of scheduled activities, delegating responsibilities to carry out contracted work activities, as appropriate

· As the face of the company and key partner to clients and collaborators, effectively lead implementation of new and ongoing studies

· Coordinate the development and implementation of new projects

· Create, track, and report on project timelines

· Communicate with clients and collaborators with regards to data management, inventory control, shipping procedures, etc. for all assigned areas

· Respond in a timely manner to all events

· Coordinate data gathering

· Prepare and present project information at internal and external meetings; prepare reports and correspondences to clients, collaborators, and vendors

· Meet all revenue objectives assigned to projects, project expenses, and client billing. Evaluate contract/project budgets monthly and report unexpected variances to department director

· Create/track/report relevant metrics for business and project measurement

· Assist senior staff, as required

· Identify out of scope project work; escalate findings and action plans to appropriate parties

· Manage all tasks in an efficient and timely manner, ensuring client expectations are met and are delighted

· Review, update, and evolve all documentation associated with project(s) to approvable status

· Assess and mitigate technical, project, and business risks

· Ensure that work product complies with design and performance standards, regulatory environment and client expectations. Enforce standards applicable to each step in project execution

· Identify, resolve, and assist in resolution of operational issues

· Monitors assignments and adjusts priorities and work schedule to meet deadlines and provide high quality deliverables. Completes additional tasks needed in support of project, client and departmental objectives

· Complete other responsibilities, as assigned

Qualifications:

Minimum Required:

• Bachelor’s degree in a life science or related field (e.g. engineering)
• Must have experience working as a Project Manager for Central Laboratories either for a CRO, Pharmaceutical or Biotech company.
• Excellent listening and communication skills, has an uncanny ability to make internal colleagues and clients feel understood

Other Required:

• Excellent computer skills and experience with MS Office/MS 365 applications
• Excellent presentation, interpersonal, organizational, and multi-tasking skills; exceptional emotional intelligence
• Strong understanding of project management and data analysis
• Strong critical thinking, analytical, and problem-solving skills
• Exceptional research and reporting skills
• Exceptional use of judgement and discretion
• Able to read, write, and fluently speak and comprehend the English language
• Must be able to travel both domestically and internationally, including overnight stays (~10-25%)
• Extended work hours may be necessary in order to meet business demands

Precision is required by law in some states or cities to include a reasonable estimate of the compensation range for this role. This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to: skill sets, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Precision, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.  This role is also eligible for a discretionary annual bonus, private medical insurance, MultiSport Card, life insurance, pension, home working allowance, vacation, among other benefits.

Reasonable estimate of the current range for Poland:

209,300 to 313,900 PLN gross per annum

#LI-NC1 #LI-Remote

Any data provided as a part of this application will be stored in accordance with our Privacy Policy. For CA applicants, please also refer to our CA Privacy Notice.

Precision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Precision Medicine Group at myHR@precisionmedicinegrp.com.

Recruitment Fraud Warning: Please be aware that fraudulent individuals and websites may impersonate Precision Medicine Group or its affiliates and attempt to obtain personal, financial, or banking information through fake job postings or employment offers. Precision Medicine Group will never request payment, banking details, or other sensitive financial information as part of the recruitment process. If you believe you have been targeted by a recruitment scam, we encourage you to report the incident to your local law enforcement authorities, consumer protection agency, or relevant cybercrime reporting organization in your country. Please also notify us at myHR@precisionmedicinegrp.com so we can investigate and take appropriate action.

Tradewater

Environmental Project Manager (Engineering)

Location: Remote, U.S. or Canada

A certified B Corp, Tradewater is on a mission to bend the curve on global warming as quickly as possible, directly combating climate change by identifying, collecting, and mitigating the release of non-CO₂ superpollutants—including old refrigerants, excess halons, and methane. These actions reduce potent greenhouse gases, protect the ozone layer, and generate high-integrity carbon credits that fund and expand our mission worldwide. Our projects also create measurable social and economic value for local communities, creating long-lasting benefits that strengthen economies and improve ecosystems endangering public health.

Targeting superpollutants offers one of the fastest, most cost-effective climate strategies available today. These non-CO₂ gases drivenearly half of all human-caused warming, areexponentially more potent than CO₂, and cannot be removed from the atmosphere once released. Cutting halocarbons and methane delivers bigger and faster climate benefits than CO₂ reductions alone and leading models, from MIT to the IPCC, agree that tackling superpollutants is essential to any credible net-zero pathway.

Since 2012, Tradewater has prevented over 11 million tons of CO₂ equivalent from releasing into the atmosphere and are on path to prevent at least 30 million tons by 2030. We are committed to bending the curve on global warming as quickly as possible and delivering trusted, measurable, scalable climate impact today.

The Opportunity

To support its growth in plugging orphaned oil and gas wells, Tradewater is seeking an Environmental Project Manager (Engineering) to help fight climate change in a tangible and meaningful way. This position is key to the success of our methane work to prevent the emission of harmful greenhouse gases.This role works as a part of a team developing a pipeline of projects to identify and prevent the emission of harmful greenhouse gases.

The Environmental Project Manager (Engineering) position is hands-on, requiring regular work in the field, working with orphaned oil and gas wells. When not in the field managing the finding and quantification of wells, and managing plugging efforts, this role requires collaborating with our pipeline development team, coordinating efforts for trips to the field, data analysis, and providing necessary information for the carbon credit verification process. Strong candidates will have extensive experience in oil and gas, field experience working on wells, as well as familiarity with carbon project development.

This position is largely remote, and is open to candidates anywhere in the continental U.S. or Canada. While it may vary, travel approximately 30-50% of the time is expected, and applicants must live in close proximity to a major airport. Applications for this position will be accepted through Wednesday, August 12, 2026. Please include as part of your application a cover letter detailing your interest and experience with respect to this role.

Key Responsibilities and Duties:

Project Management & Field Operations

• Play a key role in managing our orphaned oil and gas well plugging efforts, from the identification of wells to the measurement and quantification of methane emissions, and through well plugging projects.
• Plan, lead, and execute emissions quantification field work and related field activities, including overseeing in-field operations of external contractors, monitoring the implementation of safety protocols and regulatory compliance practices, managing on-site decision making, and adapting project approaches in response to environmental conditions and technical challenges.
• Apply project management methodologies to progress projects from field work through verification and crediting via documentation collection and management, coordinating cross-functional teams, maintaining priorities, managing of dependencies, and simultaneous advancing multiple projects within the pipeline.
• Operate in hazardous and potentially hazardous environments while maintaining safety standards and achieving project objectives related to emissions measurement and well remediation.
• Provide support for fieldwork, as needed, in other stages of project development.
• Willing to travel to the field and other locations as needed. Schedule may vary; however, anticipated travel is up to 50% of the time during peak season, with long days up to 16 hours.

Technical Analysis, Research & Process Development

• Process, analyze, build models with Excel or other tools, and draw conclusions from data from analytical equipment, historical records, and a variety of databases.
• Research the technical, market, environmental, and regulatory context of our projects and innovation concepts to identify constraints and opportunities and communicate them clearly in reports, memos, whitepapers, and presentations.
• Utilize and support development of standard operating procedures (SOPs) for measurement equipment, field operations, and data processing.
• Support carbon protocol development, evaluation, and implementation initiatives through researching methodological approaches, analyzing technical requirements, and providing substantive input on crediting frameworks and their effect on project development.
• Contribute to program expansion strategy by evaluating new geographic areas and supporting the development of state-specific workflows.

Stakeholder Engagement & Regulatory Compliance

• Interface with internal and external partners to move projects forward, including but not limited to technicians, technical consultants, contractors, other project managers, landowners, regulators, and government officials.
• Support regulatory compliance across all project-related activities, including, as needed, securing necessary permits, maintaining documentation, and fulfilling reporting requirements for appropriate regulatory agencies.

Requirements:

• Bachelor’s degree in engineering required. Chemical, mechanical, or petroleum engineering preferred.
• Professional experience in the oil and gas industry required, preferably with 3-5 years of experience in a field-based operations role such as production engineering, facility engineering, drilling and/or workover, well completion, production testing, wireline, gas processing, or plugging.
• Demonstrated ability and experience to project manage multiple concurrent workstreams and resources.
• Experience managing field-based contractors preferred.
• Hands-on experience with chemical or analytical equipment preferred.
• Willingness to travel to the field and other locations as needed. Schedule may vary. Due to the various locations of our work, the candidate should be located within close proximity to a major airport.
• Experience performing data analysis and building simple models in Excel or other tools.
• Attention to detail and accuracy.
• Valid U.S. driver’s license and willingness to travel to various field sites.
• Ability to carry up to 50 pounds of equipment and work in various weather conditions for extended periods of time.

The Application Process

If you are passionate about Tradewater’s mission and think you can be successful in this role, even if you don’t check all the boxes, please apply. Here is a guide for what to expectthroughout the hiring process.

Tradewater provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, political affiliation, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state, or local laws.

Tradewater is committed to providing reasonable accommodation to individuals living with disabilities. If you are a qualified individual living with a disability and need assistance expressing interest online, please email [email protected]. If you are selected for an interview, you will receive additional information regarding how to request an accommodation for the interview process.

Salary & Benefits

The expected annual salary range for a U.S. based candidate is between $100,000-120,000 USD. Compensation is determined based on a variety of factors including relevant experience, other position-related qualifications/skills, geographic location, and business needs.

This position may be based in a variety of locations around the world. Tradewater’s compensation approach is determined by geographic location as well as relevant experience, qualifications, and skills.

Benefits vary by region and may include:

• A bonus program to recognize the shared success of our team.
• Multiple paid time away from work offerings; including personal and sick time, parental leave, and company and floating (flex) holidays.
• Home office reimbursement for new team members to support a productive home working environment.
• An annual professional development budget for you to further your growth.
• Free mental health benefits and services
• A team-wide annual retreat – an opportunity to spend quality in-person time with other Tradewateurs.
• Currently available in the U.S.:
  • Employer provided insurance including health, life, disability; with options to elect dental, vision and other supplemental coverage.
  • Safe Harbor 401(k) retirement plan with an annual employer contribution

Precision for Medicine is hiring a Project Manager, Central Laboratory Services to work remotely from Poland, Serbia, Romania, Hungary, Slovakia, or the UK.

Position Summary:

This role will lead new and existing CRO laboratory projects across a range of disciplines all with the focus on accelerating the development and adoption of novel therapeutics. This includes assay development and clinical testing, biorepository/sample management and logistics, and kitting for client studies spanning the globe. This is a key role which is client-facing, ensuring project plans are translated into action and results, requiring internal cross-functional leadership.

Leads and manages all aspects of designated protocols and is accountable for overall project performance and client satisfaction by meeting their needs and expectations throughout the lifecycle of assigned projects. Provides internal consulting on project management issues and identifies opportunities for process and efficiency improvement. Serves as the cross-functional lead for assigned projects and monitors operational delivery progress against contracted timelines and budget. Prepares and maintains process documents and mentors junior Project Managers.

Essential Information:

· Leads projects from conception through close-out, ensuring detailed planning and execution, risk management, communication and stakeholder management, scope and cost control

· Works on problems of moderate scope where analysis of situations and/or data requires a review of a variety of factors

· Navigates ambiguity and has a system and process solution mindset to support growth and continuous improvement

· Developing professional expertise, applies company policies and procedures to resolve a variety of issues

· Contacts are both internal to the company and external with client/vendor on routine matters

· Builds productive internal/external working relationships

· Normally receives general instructions on routine work, detailed instructions on new projects or assignments

· Exercises judgment within defined procedures and practices to determine appropriate action

Essential functions of the job include but are not limited to:

· Excellent listening and communication skills, has an uncanny ability to make internal colleagues and clients feel understood

· Create and manage project timelines, budgets and revenue goals, forecasting, resource plans, while comparing to contracted project scope(s), fully exploring new ideas that optimize quality and efficiency

· Maintain detailed daily coordination and supervision of scheduled activities, delegating responsibilities to carry out contracted work activities, as appropriate

· As the face of the company and key partner to clients and collaborators, effectively lead implementation of new and ongoing studies

· Coordinate the development and implementation of new projects

· Create, track, and report on project timelines

· Communicate with clients and collaborators with regards to data management, inventory control, shipping procedures, etc. for all assigned areas

· Respond in a timely manner to all events

· Coordinate data gathering

· Prepare and present project information at internal and external meetings; prepare reports and correspondences to clients, collaborators, and vendors

· Meet all revenue objectives assigned to projects, project expenses, and client billing. Evaluate contract/project budgets monthly and report unexpected variances to department director

· Create/track/report relevant metrics for business and project measurement

· Assist senior staff, as required

· Identify out of scope project work; escalate findings and action plans to appropriate parties

· Manage all tasks in an efficient and timely manner, ensuring client expectations are met and are delighted

· Review, update, and evolve all documentation associated with project(s) to approvable status

· Assess and mitigate technical, project, and business risks

· Ensure that work product complies with design and performance standards, regulatory environment and client expectations. Enforce standards applicable to each step in project execution

· Identify, resolve, and assist in resolution of operational issues

· Monitors assignments and adjusts priorities and work schedule to meet deadlines and provide high quality deliverables. Completes additional tasks needed in support of project, client and departmental objectives

· Complete other responsibilities, as assigned

Qualifications:

Minimum Required:

• Bachelor’s degree in a life science or related field (e.g. engineering)
• Must have experience working as a Project Manager for Central Laboratories either for a CRO, Pharmaceutical or Biotech company.
• Excellent listening and communication skills, has an uncanny ability to make internal colleagues and clients feel understood

Other Required:

• Excellent computer skills and experience with MS Office/MS 365 applications
• Excellent presentation, interpersonal, organizational, and multi-tasking skills; exceptional emotional intelligence
• Strong understanding of project management and data analysis
• Strong critical thinking, analytical, and problem-solving skills
• Exceptional research and reporting skills
• Exceptional use of judgement and discretion
• Able to read, write, and fluently speak and comprehend the English language
• Must be able to travel both domestically and internationally, including overnight stays (~10-25%)
• Extended work hours may be necessary in order to meet business demands

#LI-NC1 #LI-Remote

Any data provided as a part of this application will be stored in accordance with our Privacy Policy. For CA applicants, please also refer to our CA Privacy Notice.

Precision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Precision Medicine Group at myHR@precisionmedicinegrp.com.

Recruitment Fraud Warning: Please be aware that fraudulent individuals and websites may impersonate Precision Medicine Group or its affiliates and attempt to obtain personal, financial, or banking information through fake job postings or employment offers. Precision Medicine Group will never request payment, banking details, or other sensitive financial information as part of the recruitment process. If you believe you have been targeted by a recruitment scam, we encourage you to report the incident to your local law enforcement authorities, consumer protection agency, or relevant cybercrime reporting organization in your country. Please also notify us at myHR@precisionmedicinegrp.com so we can investigate and take appropriate action.

About Us

For more than a decade, Zyte has led the way in building powerful, easy-to-use tools to collect, format and deliver web data, quickly, dependably and at scale. And today, the data we extract helps thousands of organisations make smarter business decisions, secure competitive advantage, and drive sustainable growth. Today, over 3,000 companies and 1 million developers rely on our tools and services to get the data they need from the web.

About Customer Operations

Customer Operations is the function responsible for the end-to-end operational success of Zyte’s client base, from the moment a customer signs to the ongoing health and performance of Zytes services. The team sits at the intersection of client relationship management, technical delivery and operational excellence. The Service Delivery Manager role sits in the second of these tracks, working closely with the Project Manager team as well as Tech, QA, Product and Commercial teams across the business.

The Service Delivery Manager is the single point of accountability, within their portfolio, for client operations at Zyte, bridging the gap between customer needs and technical delivery. By owning the full service relationship — from day-to-day operations to escalations and KPIs — the SDM ensures reliable, high-quality data services while driving the consistency and trust that underpin long-term client retention.

The Service Delivery Manager (SDM) oversees the effective execution of data extraction and web scraping services for our clients. By serving as the central link between our customers and the technical development team, the SDM ensures that project requirements, operational performance, and ongoing value are consistently aligned. This position integrates internal operational supervision, client relationship management, and cross-departmental coordination to uphold superior service standards and ensure customer success.

Roles & Responsibilities:

Data delivery and operational oversight

• Coordinate with development teams to ensure timely, accurate data delivery in line with SLAs and contractual commitments.
• Monitor pipelines, feed performance, costs, and delivery schedules — identifying risks or quality issues early and driving them to resolution.
• Manage the full lifecycle of change requests, from scoping through to delivery and billing, in collaboration with AM and Sales teams.
• Oversee project margin and profitability, partnering with engineering to address operational inefficiencies and maintain visibility into expenditure trends.

Client relationship management

• Serve as the single point of contact for a portfolio of 10–15 enterprise accounts, plus ad hoc management of smaller accounts.
• Build trusted client relationships through proactive communication, transparent reporting, and a clear understanding of each client’s objectives and evolving needs.
• Act as the primary escalation point for service issues, representing client priorities internally and ensuring timely resolution.
• Ensure client expectations are clearly defined and consistently met across the full service lifecycle.

Cross-functional collaboration

• Work closely with engineering, QA, product, infrastructure, and AM/Sales teams to align on client priorities, delivery timelines, and renewal inputs.
• Drive Zyte-side issues — including anti-ban, infrastructure, and SLA credits — through to resolution, keeping all relevant stakeholders informed.

KPI and performance reporting

• Define, track, and report on KPIs covering data quality, delivery performance, uptime, and feed health — for both client and internal audiences.

• Translate technical performance data into clear, meaningful language for clients and stakeholders.

• Maintain up-to-date status tracking across all active engagements and provide leadership with regular visibility into risks and trends.

• Maintain awareness of project margin and commercial performance across the portfolio of customers, highlighting efficiency risks and contributing to effective cost management decisions

• 5+ years of experience in service delivery, account operations, or a similar client-facing operational role.

• Strong stakeholder management and communication skills, with the ability to translate technical concepts into clear business language.

• Experience managing enterprise accounts or similarly complex client portfolios.

• Proven experience managing SLAs, KPIs, and operational reporting in a client-facing role.

• Commercial awareness and experience managing project efficiency and margin.

• Proficiency in analysing and articulating service metrics, including uptime, MTTR, and data pipeline integrity.

• Experience with CRM tools (e.g. Salesforce) and operational reporting platforms.

• Demonstrated ability to identify data delivery risks and drive issues through to resolution.

• Ability to map statements of work to project delivery and successful data outcomes.

• Problem-solving mindset with a track record of escalation handling and cross-functional coordination.

• Familiarity with web scraping, data pipelines, or data services is a strong advantage.

• Compensation: 55,000-62,000 EUR/year.

• Team Environment: Become part of a self-motivated, progressive, multi-cultural team.

• Remote Flexibility: Have the freedom & flexibility to work remotely.

• Cutting Edge: Get the chance to work with cutting-edge open source technologies and tools.

Product Implementation ManagerAre you passionate about helping healthcare organizations successfully implement innovative technology solutions that improve clinical decision-making and patient outcomes?

ABOUT ZERO TO THREE

Founded in 1977, ZERO TO THREE works to ensure that babies and toddlers benefit from the early connections that are critical to their well-being and development. Our mission is to ensure that all babies and toddlers have a strong start in life. At ZERO TO THREE, we envision a society with the knowledge and will to support all infants and toddlers in reaching their full potential. Our Core Values Statement: We believe that how we do our work is as important as what we do. To learn more about ZERO TO THREE, please visit our website at zerotothree.org.

SUMMARY

You are a highly organized, A+ multitasker who thrives on being the person who is responsible for keeping the trains running. The Project Manager will serve as a key member of the communications team helping to advance ZERO TO THREE’s brand awareness and reach. Reporting to the Director of Strategic Initiatives, the successful candidate will have a proven record of accomplishment in organizing details, managing deadlines and owning end-to-end budgeting in a creative environment. This cross functional position is perfect for someone who is passionate about keeping large projects organized and is ready to serve as an ambassador for the team’s project management approach. You are motivated by moving at an ambitious pace in a high-output environment where your communicative and systems-oriented nature shines. This role offers the opportunity to take on a variety of strategic operations responsibilities and grow your skills.

ESSENTIAL RESPONSIBILITIES

• Lead large-scale, cross-departmental projects and integrated communications campaigns, serving as the primary liaison with internal stakeholders and external vendors; collaborate closely with project owners to establish project needs, oversee implementation, reporting, and archiving
• Review new project requests and gather information to develop all facets of project plans, including priority level, roles, deliverables, key milestones, timelines, and budgets
• Oversee the portfolio of active communications projects, ensuring alignment with organizational priorities and effective resource allocation; maintain project dashboards to track progress, provide regular updates to stakeholders, and escalate issues through the appropriate channels
• Own the full lifecycle of vendor and partner relationships, including contract management, invoice tracking, and ongoing performance oversight, serving as the team’s single point of contact and ensuring all vendor activity is accurate and timely
• Partner with the Director of Strategic Initiatives to develop and prioritize the annual workplan, establish and refine standard operating procedures, oversee internal reporting and budget tracking, and continuously improve project management processes to ensure the smooth functioning of the team
• Oversee the full management of the organization’s Asana platform, including maintenance, user training & support, and ongoing enhancements to ensure effective project tracking, cross-team collaboration, and alignment with organizational priorities
• Schedule and run standups, kickoffs, and reviews as needed; manage feedback/approval loop with stakeholders on large campaigns and projects
• Assist in the preparation of project and campaign reports for internal and external audiences
• Perfom other duties as assigned for the purpose of ensuring the efficient and effective functioning of the project

ESSENTIAL SKILLS & EXPERIENCE

• Bachelor’s degree and 5 - 7 years related experience; Project Management Professional (PMP) certification and experience with Agile and Scrum methodologies preferred
• Exceptional organizational skills, keen attention to detail and the ability to manage multiple responsibilities effectively against timelines
• Proactive team player with a positive attitude and high level of energy and the desire to work in a fast-paced environment
• Demonstrated ability to provide proactive project support for a team
• Strong interpersonal skills
• Experience working collaboratively with writers, designers, communications managers, and digital media specialists desired
• Excellent writing and verbal communication skill
• High degree of accuracy and attention to detail
• Strong work ethic and a customer service orientation, as well as coordination skills
• Ability to motivate team to collaborate and resolve conflict
• Experience with project management tools, such as Wrike, Asana and Airtable
• Must be proficient in using Microsoft Office suite; ability to learn new tools and software as required to fulfill the position’s duties

EDUCATION

Bachelor’s degree (B.A.) in management, marketing, communications, journalism, research, or related field

COMPENSATION & BENEFITS

This position’s salary is estimated to be mid $80,000s to high $90,000s depending on experience, geo-location, budget, and other comparable and similarly scoped internal positions. In addition to salary, ZERO TO THREE offers a comprehensive benefits package including medical, dental, vision, HRA, retirement contributions, generous leave benefits and more.

PHYSICAL REQUIREMENTS

While performing the responsibilities of the job, the employee is frequently required to use finger dexterity and sufficient hand dexterity to use a computer keyboard and be capable of reading a computer screen. Also, they may need to remain seated for extended periods, can perform repetitive motions, and reach for objects. An employee is frequently required to hold a writing instrument, communicate verbally, and hear well enough to detect nuances and receive detailed information. They may be required to grasp objects, push, and pull objects, bend, stand, walk, squat, or kneel. Vision abilities required by this job include close vision for data preparation or analysis, and expansive reading. May need to lift up to 30 pounds.

ESSENTIAL QUALITIES

• Encourages and practices critical thinking
• Is self-reflective and empathic
• Recognizes the influence of workplace relationships on outcomes and results
• Maintains a respectful and accepting approach to others
• Awareness of the influence of the larger context on individual behavior
• Collaboratively and creatively supports the work efforts of colleagues at all levels and in all areas of the organization

WORKING CONDITIONS

The work conditions described here are representative of those an employee encounters while performing this job. Depending on work location, the incumbent will typically work indoors in a heated and air-conditioned office, with a mixture of natural, incandescent, and fluorescent light with low to moderate noise levels or be subject to working conditions conducive to a home environment. When travel is expected, the incumbent will be exposed to outside environmental conditions during those times.

ZERO TO THREE is proud to be an Equal Opportunity Employer of Minorities, Women, Protected Veterans, and Individuals with Disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Due to the high volume of applications, we are not able to provide individual feedback to candidates regarding the status of their application. If selected to move forward in the process, someone from the hiring team will contact you regarding next steps.

About the Role:

As a key member of Tubi’s Original Content team, you will manage production and post-production, maintaining comprehensive workflow oversight over a high-volume slate of projects. Serving as the primary technical and logistical facilitator from development through final delivery, you will ensure all content is executed on time, on budget, and to the highest creative and technical standards. In this role, you will facilitate cross-functional alignment, build budget and timeline frameworks, evaluate production partner capabilities, and maintain production company and vendor relationships.This is a hybrid role based out of our Los Angeles office.

What You’ll Do:

Production & Post-Production Management

• Team Management & Mentorship: Support and guide the day-to-day workflows of the production and post-production team, cultivating a collaborative and high-performing environment.
• End-to-End Lifecycle Ownership: Manage production and post-production pipelines, driving the execution of a fast-paced slate spanning live, scripted, and unscripted formats from greenlight through platform launch.
• Pre-Production: Standardize and support readiness protocols prior to principal photography, optimizing kick-off frameworks, distribution setups, milestone cash flows, and cast/crew table reads.
• Technical Quality Control & Troubleshooting: Evaluate and approve complex camera, lens, and technical capture packages during pre-production; actively audit dailies to proactively resolve technical or aesthetic issues before they impact post-production workflows.
• On-Set Problem Solving & Support: Serve as the primary point of contact for resolving real-time production challenges and supporting crew needs on set.
• Brand Safety & Compliance: Maintain on-set confidentiality and safety policies, ensuring external partners adhere to social media restrictions and branding guidelines.
• Integration Partnerships: Coordinate the lifecycle of brand integration opportunities, collaborating with internal leads and on-set producers to secure precise asset capture and client feedback execution.

Budget Stewardship & Vendor Management

• Rigorous Budget Vetting: Review proposed production budgets line-by-line to eliminate excess padding, optimize contingencies, and ensure required delivery items are fully covered to achieve financial efficiency without compromising creative scope.
• Development & Write-Off Strategy: Track the development budget to monitor committed spend against milestone schedules; coordinate quarterly development and abandonment assessments.
• Breakage Mitigation: Audit production partner financial statements to identify efficiencies, reallocate resources, and minimize breakage requests. Manage the approval, modeling, and legal amendment process when breakage is unavoidable.
• Invoice Oversight: Maintain accountability for vetting, approving, and correctly coding all invoices for scripted and unscripted productions, ensuring precise cost-code compliance to drive monthly financial close processes.
• Partner and Project Vetting: Partner with Creative Execs to evaluate new production partners for their ability to execute on a project, and help vet projects for production viability at the targeted budget.

Cross-Functional Alignment & Communications

• XFN Communications Setup: Maintain and optimize high-priority cross-functional communication channels (Finance, Legal, Creative) to clear dailies, fast-track rush invoices, trigger cashflow milestones, and resolve complex questions under tight deadlines.
• Liaison: Partner closely with Business & Legal Affairs, Finance, PR, and Creative Executives to align long-term production efforts.
• Cross-Team Asset Distribution: Oversee the pipeline ensuring internal Marketing, PR, and internal distribution departments receive all necessary assets and deliverables.

Post-Production, Launch & Infrastructure

• Launch & Post-Production Workflows: Partner closely with post-production lead to track asset pipelines, guarantee adherence to technical specs, and coordinate with technical teams.
• Database & Workflow Tracking: Maintain the department’s Airtable databases.
• Tax Incentive Maximization: Actively evaluate, pursue, and track regional tax credits and production incentives while managing relationships with film commissioners.
• Infrastructure Partnership Cultivation: Cultivate and maintain strong relationships with external production companies, soundstages, film offices, animation houses, and VFX partners to keep building a reliable network and scale production capabilities.

Your Background:

• Experience: 5+ years of physical production and post-production management experience at a production company, platform, or entertainment company (extensive experience across live, scripted, and unscripted formats required).
• On-Set Travel: Willingness and flexibility to travel directly to sets as needed to support physical production.
• Team Coordination: Demonstrated success coordinating and structuring high-performing production and post-production teams while simultaneously managing multi-project pipelines.
• Line Producing Background: Significant hands-on, on-set experience as a Line Producer and/or Executive in Charge (EIC) of Physical Production, demonstrating absolute mastery over crew scaling, scheduling, logistics, and day-to-day cost containment.
• Technical Mastery: Expert-level knowledge of modern cinema cameras, lens packages, and end-to-end post-production workflows (including dailies, color correction, advanced VFX, spatial audio mixing, localization, and technical QC specs), and an openness to mastering new technologies.
• Labor, Guild & Payroll Compliance: Strong working knowledge of compliance and setup procedures involving all major entertainment unions and guilds (WGA, DGA, IATSE, Teamsters), including coordination of guild payroll and benefit contributions.
• Software & Systems Acumen: Advanced proficiency with industry-standard budgeting software (Movie Magic or equivalent), relational databases (Airtable) and enterprise networks (Coupa, Graphite).
• Financial Scale: Proven experience managing and safeguarding multi-million dollar production budgets across varying budget tiers.
• Core Competencies: Capability to multitask across dozens of rapid-fire projects simultaneously and the agility to pivot priorities instantly.
• Mindset: A detail-oriented approach to production workflows, paired with an unrelenting passion for content innovation.

#LI-SY1

#LI-Hybrid

Pursuant to state and local pay disclosure requirements, the pay range for this role, with final offer amount dependent on education, skills, experience, and location is listed annually below. This role is also eligible for an annual discretionary bonus, long-term incentive plan, and various benefits including medical/dental/vision, insurance, a 401(k) plan, paid time off and other benefits in accordance with applicable plan documents.

High cost labor markets such as but not limited to Los Angeles, New York City, and San Francisco

$97,400—$139,200 USD

Tubi is a division of Fox Corporation, and the FOX Employee Benefits summarized here, covers the majority of all US employee benefits.  The following distinctions below outline the differences between the Tubi and FOX benefits:

• For US-based non-exempt Tubi employees, the FOX Employee Benefits summary accurately captures the Vacation and Sick Time.
• For all salaried/exempt employees, in lieu of the FOX Vacation policy, Tubi offers a Flexible Time off Policy to manage all personal matters.
• For all full-time, regular employees, in lieu of FOX Paid Parental Leave, Tubi offers a generous Parental Leave Program, which allows parents twelve (12) weeks of paid bonding leave within the first year of birth, adoption, surrogacy, or foster placement of a child in addition to applicable government leave program(s) and FOX’s short-term disability policy. This time is 100% paid through a combination of any applicable state, city, and federal leaves and wage-replacement programs in addition to contributions made by Tubi.
• For all full-time, regular employees, Tubi offers a monthly wellness reimbursement.

About Tubi:

Boldly built for every fandom, Tubi is a free streaming service that entertains over 100 million monthly active users. Tubi offers the world’s largest collection of Hollywood movies and TV shows, thousands of creator-led stories and hundreds of Tubi Originals made for the most passionate fans. Headquartered in San Francisco and founded in 2014, Tubi is part of Tubi Media Group, a division of Fox Corporation.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.

PLEASE NOTE: The initial application window for this position has closed and the search team is currently reviewing candidates.

Although this is a virtual position, due to the programmatic nature of this role and our geographical base of community members and organizational partners, this position must be based in New Mexico or in the surrounding border areas of Arizona or Texas.

Our Organization

Strong Families cultivates people power by deeply caring for our communities, growing our collective leadership, and centering the lived experiences of people most impacted to shape meaningful change. We lead organizing, movement building, narrative, leadership development, and civic engagement strategies so that people can thrive. Founded as a state-wide program of a national organization in 2012, we are now an organization of our own with a fiscal sponsor, Tides Center. All Strong Families staff are employees of Tides Center. Strong Families is a fully-remote organization and is growing our team from five to seven people in 2026. Alongside community members and strong organizational partners, we have built and expanded rural organizing, year-round civic engagement, and statewide healthcare access and affordability policy wins. Our healthcare work includes programming focused on healthcare access for all community members and comprehensive reproductive healthcare, including abortion care.

The Program Team

The Program Team is responsible for planning, implementing, and evaluating all the external community work of Strong Families. This includes implementing the year-round organizing plan to meet annual goals, planning community events and meetings both virtual and in-person, deciding on the tactics to meet strategy goals, supporting the leadership development and training program for community members, maintaining strong relationships with community members and organizational partners and collaborating on campaigns and projects to create change, improve the wellbeing of families, and grow community power in the New Mexico and Southwest region.

The Position

Supervised by the Director of Strategic Partnerships, the Program Manager manages the organizing, civic engagement, and leadership development  strategies engaging community leaders, organizational partners, and community members. This position supports strategy creation, uses data and systems to meet program goals, and plans, coordinates, and evaluates program activities. The program work is carried out in close collaboration with the Program Team which includes the Director of Strategic Partnerships, the Field and Operations Director, and the Field Organizer.

The Program Manager will focus on these essential duties and responsibilities with opportunities to grow your skills over time:

1. Programmatic Project Management and Leadership: About 80%

• Coordinates the planning, implementation, and evaluation of program projects including the legislative program, campaigns, events, community outreach, and leadership development projects.

• Engages community leaders, organizational partners, and community members to meet program goals and objectives.

• Maintains and builds strong working relationships with community leaders and organizational partners with the vision of building long-term collaborations between the organization and others.

• Leads or co-leads community meetings and trainings, local events, and other outreach efforts such as door-to-door canvassing, site canvassing, phone banks, or text banks to meet program goals.

• Creates community resources and training materials to meet program goals.

• Creates and maintains the annual communications calendar for regular sharing of Strong Families programmatic work via website, social media, email, and earned media.

• Attends campaign and coalition meetings as needed to learn, share updates, strategize, and collaborate with partner organizations.

• Uses project management tools and systems to plan, track, and communicate work progress.

• Uses systems to document qualitative and quantitative metrics on Strong Families’ program work.

• Analyzes and synthesizes data findings, outcomes, and impact indicators and writes program reports to share findings on our work for internal and external use as needed.

• Writes content for emails, letters, social media posts, and other communication as needed.

• Collaborates with vendors and consultants as needed.

• May supervise volunteers and interns as assigned.

• Travels for events and meetings within New Mexico up to 20 times per year for 1-4 days at a stretch (Travel is 1-2 times per month average with higher travel frequency during legislative sessions in Santa Fe and higher travel frequency across the state during peak campaign times which shift from year to year).

• Travels out of state 1-3 times per year for conferences or training.

2. Program Systems Management: About 10%

• Creates and monitors program project and event budgets in alignment with the organizational budget.
• Oversees, maintains, and updates the main organizational database/CRM for the individuals, organizations, and work related to programming
• Accurately tracks and reports lobbying activities. Effectively utilizes all financial, 501c3, and related systems by following financial systems protocols and filing documents in a timely and accurate manner, including payment requests, monthly credit card reports, and time/lobbying tracking forms.

3. Supporting Whole Organization as a Team Member: About 10%

• Actively participates in appropriate staff meetings on a weekly basis.

• Shares community organizing and campaign learnings with the Strong Families team for ongoing strategy development.

• Contributes to the overall strategic direction of the organization, acts as a role model and coach for community leaders and other members of the team as needed to help build a healthy organizational culture.

• Participates in organizational strategic planning, work plan development and evaluation, and performance measurement to improve organizational and personal program work and growth.

• Participate in inclusive wellness and grounding practices such as breathing, stretching, and low-impact physical movement or other accessible forms of movement as part of our team building and organizational culture.

• Supports and participates in the fundraising efforts of Strong Families such as the end of year campaign.

• Supports the engagement of community leaders in fundraising strategies to capture the work of the organization’s campaigns and programs, and to strengthen our resource mobilization efforts.

• Supports hiring for Strong Families positions as assigned.

The Ideal Candidate for this Position

• Strategic Thinking and Community Organizing Implementation: The Program Manager understands the foundations of community organizing and has a minimum of 5 years experience in nonprofit campaign, organizing, and/or civic engagement work working with diverse and underserved populations. This position knows New Mexico communities well. The Program Manager knows how to envision ways to get toward larger goals and at the same time how to center community members in this work. This position understands how to collaborate and work alongside community members most impacted by systemic oppression and build strong relationships for impact and change. This person has a willingness to learn through trial and error and likes the process of program experimentation. The Program Manager has the ability to control and handle confidential and time-sensitive information, possess good judgment, and has an awareness of other people’s needs. The person in this position has the ability to prioritize tasks, manage time, and work well with others, while exercising respect for all the communities we work with.
• Team Member and Problem Solver: The work requires a high-performing problem-solver, who is detail-oriented yet has an eye on the whole vision for our collective work. The Program Manager is a strong project manager who ensures that multiple projects and tasks involving community members, staff, and organizational partners are running smoothly with people invested in the work and updating one another along the way. The Program Manager must be reliable and accountable regarding their work and actions and helps others do the same. This person has a helpful attitude and is willing to take on small or large tasks within their scope of responsibility to move toward our collective goals.
• Strong Communicator: The person in this position has strong verbal and written communication skills and has the ability to effectively communicate with people at all levels and from various backgrounds. This person uses direct communication, gives ongoing, respectful feedback, and engages in proactive problem solving to address internal organizational challenges and disagreements and to support those around them. This position has careful attention to detail, including wording used in communications and an understanding of clear visual presentation of information such as the skills to put together trainings and resources that community members understand and value. The Program Manager must be able to speak, read, write, and understand the primary language(s) used in the workplace. Being bilingual in English and other languages is a plus.
• Data and Systems Skills: The Program Manager has a strong ability to use online systems, manage databases, and organize data for internal record keeping and external reporting. You have proficiency with Microsoft Office or Google Suite (word processing, spreadsheets, email, calendaring, and cloud storage applications), web browsers, and the basics of database and conferencing software.

More about Strong Families and this Role

Work Schedule and Location

Strong Families is a Monday-Thursday, 32-hour/week organization. Some organizational needs require work on occasional Fridays, other weekend days, and evenings. We are a fully-remote organization.

Due to the programmatic nature of this role and our geographical base of community members and organizational partners, this position must be based in New Mexico or in the surrounding border areas of Arizona or Texas.

Ability to travel is required for this position. This position travels for events and meetings within New Mexico up to 20 times per year for 1-4 days at a stretch (1-2 times per month/average with higher travel frequency during legislative sessions and peak campaign times).This position might involve travel out of state 1-3 times per year for conferences or training. This position must have the ability to drive with a valid state driver’s license and, if driving one’s own car, proof of insurance coverage meeting Strong Families’ organizational insurance levels.

Compensation and Benefits

The salary range for this role is $75,000-$85,000. Exact salary is dependent on the individual’s skills, experience, qualifications, and our practice of maintaining salary equity. Our offer process does not include negotiation on salaries and benefits which can create inequities in pay across the organization.

Strong Families offers excellent benefits including but not limited to:

• 100% employer-paid health, dental, and vision premiums for both employee and their spouse, domestic partner, and dependents
• Voluntary life and short and long term disability insurance with supplemental coverage
• Option to enroll in pre-tax healthcare and dependent care flexible spending accounts
• 3.5% employer match contribution to your retirement fund
• ID monitoring and protection benefits
• Paid family medical leave when needed
• Employee Assistance Program free to employees
• $50/month stipend for cell phone and home internet
• Generous accrued paid time off (PTO includes 10 holidays, 2 additional floating holidays, 1-week summer break closure, 2-week winter break closure, and about 10 vacation days for first year of employment)
• 4-day work week schedule

Timeline and How to Apply

Please apply at the Equitable Hiring Group’s Careers page no later than Friday July 10, 2026 at 5:00 EST.

Equal Opportunity Employer

Strong Families, a Project of Tides Center, is an equal opportunity employer. Strong Families centers equity in our hiring process, organizational culture, and programmatic work. We are committed to racial and gender equity and encourage candidates who identify as Black, Indigenous, people of color, and LGBTQ to apply for positions. No applicant will be discriminated against because of their race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, or medical condition including acquired immune deficiency syndrome (AIDS) and AIDS-related conditions. Where required by state law, our fiscal sponsor utilizes E-Verify as a part of our employment authorization process.

Applicants with Disabilities

Reasonable accommodations will be provided to ensure all interested candidates can participate in our interview process. We encourage you to contact Melanie Damm at Equitable Hiring Group ([email protected]) to discuss any accessibility needs you may have.

Program Manager

Reports To:  Associate Director, Customer Success; dotted line to Sales leadership

Location:  Remote, USA (Field-Based)

Travel:  Up to 50%

ABOUT US

Cubex is the market leader in smart medication and supply management systems for the veterinary industry. We help veterinary hospitals, corporate groups, and academic institutions modernize how they manage inventory, controlled substances, and charge capture. Our cloud-based platform and patented CUBIE technology drive compliance, financial performance, and operational efficiency across thousands of hospitals in North America.

THE CORPORATE SALES POD

The Corporate Sales POD is Cubex’s dedicated enterprise account team. Each POD — a Corporate Sales Director, a Program Manager, and a Business Development Representative — owns a portfolio of assigned parent-account logos across the full customer lifecycle: new and greenfield, expansion, and renewal. The POD collaborates on a dotted-line basis with Cubex’s regional Client Success Managers (CSMs), who deliver practice health checks, program optimization, and opportunity identification at the hospital and corporate-subsidiary level. Together, the POD drives program performance, growth, customer value impact, and overall client satisfaction as part of a long-term strategic relationship.

POSITION SUMMARY

The Program Manager is the customer-value engine of the Corporate Sales POD. Partnering with the Corporate Sales Director and the Program Development Representative, this role owns program health, adoption, and optimization across the POD’s portfolio of parent-account logos — ensuring every logo realizes measurable value and stays renewal-ready.

The Program Manager orchestrates the regional CSM team’s practice health checks and optimization work into a coordinated enterprise program view, surfaces category-expansion signals for the POD to pursue, and leads Executive Business Reviews that keep Cubex embedded as the enterprise standard of care.

CORE RESPONSIBILITIES

Program Health, Adoption & Optimization

• Own program health, adoption, and utilization across the POD’s assigned parent-account logos.
• Translate regional CSM practice health checks and optimization findings into an enterprise program view by parent account.
• Drive remediation and optimization plans that improve customer health scores and operational outcomes.
• Maintain a live view of program adoption and ROI for customers and internal stakeholders.

Value Realization & Executive Engagement

• Lead Executive Business Reviews (EBRs), ROI validation, and clinical/financial benchmarking.
• Quantify and communicate customer value impact across financial, operational, and regulatory dimensions.
• Support Continuing Education (CE) programs and standard-of-care rollouts.

Expansion Signals & Renewal Readiness

• Surface category-expansion and new-hospital opportunities for the Corporate Sales Director and Program Development Representative to pursue.
• Keep every logo renewal-ready with health scoring, readiness plans, and early risk identification.
• Partner with the POD to align optimization work to the enterprise commercial program.

Collaboration & Coordination

• Coordinate the dotted-line regional CSM team’s engagement schedule across the portfolio.
• Partner with Implementation, Product, Support, and Customer Success for smooth transitions and high-impact delivery.
• Maintain accurate program and customer records in Salesforce.

KEY PERFORMANCE INDICATORS (KPIS)

• Program adoption and utilization across assigned logos.
• Customer health score improvement and Gross Revenue Retention.
• Contribution to Net Revenue Retention and expansion signals sourced.
• Executive Business Reviews completed and value/ROI validated.
• Renewal readiness and customer satisfaction.

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REQUIREMENTS

• 5+ years in customer success, program management, or account management in healthcare, veterinary, dental, or medtech.
• Demonstrated success driving adoption, optimization, and value realization for multi-site customers.
• Strong ability to build and present ROI, health-scoring, and program-impact narratives.
• Excellent stakeholder management with clinical and administrative audiences.
• Salesforce discipline; highly organized and proactive in a field-based role.
• Bachelor’s degree in Business, Life Sciences, Healthcare, or related field preferred.

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PERKS & BENEFITS:

• Open PTO; including 9 observed holidays.
• Medical, dental, and vision insurance.
• Health Savings Account.
• Flexible Spending Accounts; Health Care and Dependent Care.
• 401(k) with generous company contribution- Safe Harbor Contribution.
• Company paid long-term disability and life insurance.
• Employee Assistance Program (EAP).
• United Pet Care pet coverage.
• Internet/cell and gym reimbursement.

Equal Employment Opportunity Statement

Mashura LLC is an Equal Opportunity Employer. We are committed to a workplace free of discrimination and harassment and make employment decisions on the basis of merit. Mashura LLC prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, genetic information, marital status, veteran or military status, or any other characteristic protected by federal, state, or local law.

In addition to federal law requirements, Mashura LLC complies with applicable state and local laws governing nondiscrimination in employment. We also provide reasonable accommodation for qualified individuals with disabilities and for religious practices, in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

About the JobProject Management will drive governance, execution, and delivery of SRE tooling and infrastructure programs.

WHO WE ARE

Crossmedia is the global media independent. We’re committed to doing media and business the right way, guided by the principles of TRUST, REASON and the Pursuit of HAPPINESS. Crossmedia US was founded in NY in 2000 and is one of the largest minority-owned full-service media planning & buying agencies in the nation. We are 500+ Crossmedians worldwide with big ambitions to continue to grow with soul.

We focus on what media agencies should do: create innovative connections between brands and people regardless of channel or budget. And we do it in an honest way. We are and always have been a values-based organization. We earn our clients TRUST by ensuring media transparency in our business model and objectivity in decision-making. We apply REASON & logic to finding solutions to our clients’ greatest business challenges. The Pursuit of HAPPINESS matters to us. Big time. We invest in each colleagues’ professional & personal wellbeing and growth. It’s why we have countless initiatives, clubs & cultural events dedicated to our people and why we have been the top ranked media agency named to Ad Age’s Best Places to Work for the past seven years in a row.

We have offices in the US, London and Germany.  Our client roster includes U.S. Bank, Invesco, Newell Brands, NASCAR, Planet Fitness, American Cancer Society, Ricola, Herschend Family Entertainment, Zalando, Edible Arrangements, Citizens Bank, and more.

PROJECT MANAGER

The continued success of Crossmedia is driven by the strength of its people, its ability to evolve ahead of the changing media and technology landscape, and its commitment to its values. The Project Manager – Technology is responsible for leading the planning, coordination, execution, and delivery of enterprise technology initiatives across the agency.

This role partners closely with business product owners, technical product owners, development resources, and stakeholders across the organization to ensure projects are well-defined, properly governed, and successfully delivered. Serving as the central point of coordination, the Project Manager aligns teams on priorities, timelines, dependencies, and outcomes while maintaining visibility into project health and delivery progress.

The successful Project Manager combines strong organizational, communication, and problem-solving skills with experience leading cross-functional technology initiatives. They are comfortable navigating ambiguity, facilitating collaboration between technical and non-technical stakeholders, proactively managing risks, and driving projects from concept through implementation.

This is an individual contributor role with no direct reports. The Project Manager independently leads projects and delivery efforts while partnering closely with product owners and technical teams. The role supports delivery discipline without replacing product ownership, technical decision-making, or people management responsibilities.

Project Leadership & Delivery

• Lead multiple technology projects and workstreams through the full project lifecycle.
• Develop and maintain project plans, timelines, milestones, dependencies, delivery roadmaps, and status reporting.
• Coordinate activities across business stakeholders, product owners, and development teams to ensure successful delivery.
• Monitor project progress, proactively manage risks, and ensure alignment with scope, priorities, timelines, and business objectives.
• Support release planning, implementation activities, and post-launch follow-up.

Stakeholder Management & Communication

• Serve as the primary point of coordination between business and technology teams.
• Facilitate project meetings, discovery sessions, sprint planning, backlog reviews, workshops, and status updates.
• Communicate project status, risks, decisions, dependencies, and recommendations to stakeholders at all levels of the organization.
• Translate technical concepts into business-friendly language and business needs into actionable project plans.
• Build collaborative relationships across departments to drive alignment and successful execution.

Business & Technical Partnership

• Partner with business product owners to understand workflows, operational challenges, priorities, and desired outcomes.
• Collaborate with technical product owners and development teams on prioritization, backlog management, requirements refinement, delivery planning, and implementation.
• Support discovery efforts by documenting workflows, requirements, decisions, and success criteria.
• Ensure business requirements remain aligned with technical solutions throughout the project lifecycle.

Risk Management & Continuous Improvement

• Identify, assess, and manage project risks, issues, assumptions, dependencies, and scope changes.
• Develop mitigation strategies, resolve delivery blockers, and escalate issues with recommendations when appropriate.
• Maintain project documentation, governance artifacts, status reports, decision logs, and project communications.
• Contribute to improving project management standards, delivery processes, reporting, templates, and operational workflows while fostering accountability, transparency, and continuous improvement.

REQUIREMENTS

• 3–5 years of experience in project management, technology project delivery, product operations, business operations, or a related discipline.
• Experience leading technology, software development, automation, data, infrastructure, or enterprise solution initiatives.
• Demonstrated success managing cross-functional projects involving both business and technical stakeholders.
• Strong understanding of project management methodologies, governance practices, and delivery frameworks.
• Experience with Agile, Scrum, Kanban, sprint planning, backlog management, and software development lifecycles.
• Experience developing project plans, timelines, status reports, risk registers, and project documentation.
• Experience using project management and collaboration tools such as Smartsheet, Microsoft Planner, Microsoft Teams, SharePoint, or similar platforms.
• Excellent written and verbal communication skills with the ability to communicate effectively with both technical and non-technical audiences.
• Strong organizational, analytical, problem-solving, and stakeholder management skills.
• Ability to manage multiple priorities and projects while maintaining attention to detail.
• Experience in media, advertising, analytics, AI, or technology-driven organizations is a plus.
• CAPM, PMP, Agile, Scrum, or similar project management certification is a plus.

ADDITIONAL INFORMATION

Responsibilities may evolve based on business needs. This role is an individual contributor position with no direct reports but is expected to independently lead projects, coordinate stakeholders, manage delivery risks, and drive successful execution across multiple technology initiatives and enterprise solutions.

CROSSMEDIA BENEFITS

Our principles of Trust, Reason, and the Pursuit of Happiness are brought to life through benefits that recognize and support the diversity and physical, emotional, and professional well-being of our people, including:

• Flexibility to work in hybrid manner with in-office and work from home options (depending on role).
• Open/Flexible PTO/Annual leave with US & UK specific policies
• Sponsored healthcare options and agency-wide physical & mental health support
• 401k with company match (USA), and generous Pension (UK)
• Paid sabbatical at significant milestone anniversaries
• Generous paid parental leave policy
• Life milestone recognition & support
• The Pursuit of Happiness Fund devoted to helping Crossmedians find their happy (be it travel, enrichment class, fitness membership or professional development)
• Cell phone/tech reimbursement
• Student Loan payment plan (US)
• Tuition reimbursement
• Learning & Development and training programs
• And burgers – lots and lots of burgers

COMMITMENT TO DIVERSITY AND INCLUSION

Diversity is in our DNA. As a minority-owned company, our commitment to an inclusive environment has long been embedded into agency practices and at every level. Almost one third of senior leadership identifies as a person of color and over half of our executive leadership are women. We have active mentoring & internship programs that create opportunities for underrepresented groups. Internal agency programming is anchored by XMEquity365, a permanent, year-round initiative fostering acknowledgement and support of marginalized communities within five pillars – Excellence, Voices, Education, Giving & Representation.

Crossmedia is committed to providing equal employment opportunities and creating a diverse and inclusive company culture and that does not discriminate against candidates and employees because of their disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other basis prohibited by applicable federal, state, or local law.

All job requirements are subject to possible revision to reflect changes in the position requirements, business necessities and/or to reasonably accommodate individuals with disabilities. Essential and other job functions are subject to modification. This job description in no way states or implies that these are the only duties to which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with laws in the US and UK ).

Continued employment remains on an “at-will” basis.” Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions in compliance with the American with Disabilities Act of 1990 (US based)

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Prolonged periods of sitting at a desk and working on a computer. Must be able to remain in a stationary position 50% of the time.
• Ability to stand, bend, and reach
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• The ability to observe details at close range (within a few feet of the observer).

In compliance with the current Americans with Disabilities Act and state and local laws, if you have a disability and would like to request an accommodation to apply for a position with Crossmedia, please email people.team@xmedia.com .  (US based candidates).

Mid-Market Implementation Specialist - East

Hi, I’m Daryl and I’m the Manager of Mid-Market Implementations at Ashby. One of my favorite aspects of Ashby is our operating principle of Continuous Improvement. Coupled with our principle of caring deeply about our customers, we often find ourselves wondering, “What is a better way to accomplish this?”. That’s why I am thrilled to be hiring a Mid-Market Implementation Specialist, specifically in the EST or CST timezone!

As a member of the Mid-Market Implementation team and part of our growing Professional Services team within Ashby’s Customer Success organization, you’ll have a unique opportunity to help shape this new implementation offering and uplevel the overall customer experience.

About this role:

As an Implementation Specialist aligned to our Mid-Market segment, you will be responsible for managing and executing the end-to-end implementation of Ashby’s solution for Mid-Market and smaller enterprise customers. Your book of business will include about 15 active implementations at a time, each lasting 4-8 weeks. You will work directly with customers to develop and execute implementation plans that ensure a positive customer experience and expedited time to value. Your goal is to support our customers, helping them get up and running swiftly with Ashby so they can achieve their desired outcomes.

Role requirements:

• Implementation & Project Management: You have extensive experience leading implementation and onboarding projects in high growth B2B SaaS environments, defining scope, aligning stakeholders, communicating project plans, and delivering results against agreed upon expectations. You keep teams on track to meet milestones, work effectively in a remote first setting, and are willing to travel <10% for customer engagements.

• Technical Proficiency: You have experience with complex, multi-module SaaS systems, understand shared configuration and data models, and are comfortable with analytics, conditional logic, and relational data (Ashby knowledge is a plus but not required)

• Customer Centricity: You deeply understand customer needs and tailor implementations to meet their specific requirements. You build strong customer relationships by maintaining high levels of engagement and communication; you’re the customer’s proactive guide and advocate throughout the implementation period.

• Change Management: You are experienced in navigating change management processes and helping customers adapt to new systems and a refreshed approach.

• Best Practices & Recommendations: You take pride in advising customers on best practices specific to their usage of software to ensure optimal value.

• Critical Thinking & Solutions Orientation: You proactively address thematic customer opportunities and improve our processes accordingly. You don’t rely on ‘I’ve seen this done,’ but instead think critically to solve problems.

• Cross-functional Collaboration: You effectively partner with cross-functional stakeholders across Customer Success, Sales, Product, Engineering, and Operations to align and define progress.

You could be a great fit if:

• 📣 You demonstrate clear communication. You ask clarifying questions with precision and can distill complex concepts into simple themes.

• 🎧 You are a great listener. You see your role as the voice of the customer to internal stakeholders so we can ensure that our offerings continue to evolve in accordance with customer needs.

• 📈 You are a problem solver. You thrive at solving complex challenges with innovative, scalable solutions.

• ⚡️You know process matters. You are eager to improve processes and workflows to enhance efficiency and efficacy.

• 🔍 Your peers describe you as detail-oriented and technically proficient. You take pride in internal operations.

• 📊 You are data-driven. You use metrics and analytics to inform decisions and measure success.

• 🌍 You are adaptable. You can navigate changes in a fast-paced, evolving environment.

• 🧑‍🏫 You love to coach. You see every teaching moment as an opportunity and are excited to help our customers grow.

You might not be a great fit if:

• You bring project management expertise, but rely on other resources to be technical or product subject matter experts during implementations.

• You prefer managing shorter implementations of less than 30 days.

• You typically manage only a few simultaneous implementations at a time - This segment moves with urgency and we balance a book of business of about 15 implementations at a time

• You are accustomed to defining ideas and strategies, yet not responsible for their execution.

• You prefer working with a simple product (such as a point solution).

• You prefer exclusively to build (rather than build, iterate, optimize).

Our Philosophy

Here are a few key points (relevant to the go-to-market side) that should give you an idea of what it is like to work with us:

• We spend a lot of time building best-in-class products since we believe a highly differentiated product is a lot easier to sell.

• We want to offer deep expertise whenever we interact with prospects and customers.

• We strongly believe that small teams with very talented people (and the right work environment) deliver much better performance than teams with large headcount. We hire and compensate accordingly.

We value a strong sense of ownership, principled thinking over experience, and thoughtful communication (we put a lot of effort into using the right communication channels) - we’ll get into these and other values during the hiring process. You can take a look at our Operating Principles to get a sense of what we are looking for in folks on the team.

The Interview

At Ashby, our team and interview process want to help you show your best self. Our interview process is structured to get to know you and your career as well as empower you with insight into our key focus areas. Here is the process in its entirety:

• 30 min - Recruiter Screen with Talent Team

• 45 min - Interview with Manager of High Touch Implementations

• 60 min- Mock Call with Strategic Implementation Specialist and High Touch Implementation Specialist

• Final Round:

  • 30 min - Cross-Functional Interview with Head of Professional Services

  • 30 min - Product Complexity Interview with VP of Customer Success

  • 30 min - Customer Adoption & Enablement with Manager of High Touch Customer Success and a High Touch Customer Success Manager

  • 10 min - Closing Questions with Hiring Manager

Benefits

• You’ll get the time to do things the right way; we put a lot of emphasis on high quality work and avoid quick hacks as much as possible.

• You get to sell a product that our prospects & customers are truly excited about.

• Competitive compensation is offered.

• 10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable.

• Unlimited PTO with four weeks is recommended per year. Expect “Vacation?” in our one-on-one agenda until you start taking it 😅

• Twelve weeks of fully paid family leave in the US . We plan to expand this to employees in other countries as situations arise.

• Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!

• $100/month education budget with more expensive items (like conferences) covered with manager approval

Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

Ashby is committed to a fair and transparent hiring process. We confirm that this advertisement is for an active, existing vacancy within our organization. Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position.